The Technical Support Zone

The secure Technical Support Zone offers PolyWorks users 24/7 online access to:

Software Releases: This is where you’ll find the downloadable versions of PolyWorks and release notes.

Knowledge Base: This section provides videos and tutorials to help you get the most out of PolyWorks: 

  • The Video Learning Center offers task-oriented videos to help you learn the basic capabilities of PolyWorks
  • A Tutorials section contains technical documents, such as user guides, Tips & Tricks, and more

Macro Zone: PolyWorks offers the possibility of creating macro scripts to automate repetitive tasks or generate a personal set of tools to save time and perform tasks in a predefined, controlled manner. In the Macro Zone, you’ll find a variety of useful macro scripts developed by our technical support team.

Data Exchange: This section is dedicated to your troubleshooting purposes and allows you and a PolyWorks expert to confidentially exchange data for review.

To discover the Technical Support Zone, please click here to log in.

  • Need to create an account? If you do not already have your account to access the Technical Support Zone, please send an e-mail to keys@innovmetric.com with your full name, e-mail address, and PolyWorks dongle ID. You will receive your password by e-mail soon after, which will let you access the Technical Support Zone.
  • Forgot your password? If you forgot your password to access the Technical Support Zone, simply click here and the system will generate a new one for you. Once you have logged in, you will be able to change it.