Support Overview
InnovMetric is well aware that in today's competitive world, customers' processes
need to run smoothly and at an ever-increasing pace. That is why we are committed
to providing you with first-class technical support on PolyWorks.
Personalized technical support is provided by both InnovMetric specialists and its
network of PolyWorks distributors/resellers.
To get more information about PolyWorks technical support.
- For clients who purchased PolyWorks directly from InnovMetric, please click here
- For clients who purchased PolyWorks from a distributor/reseller, please click here
Technical Support from PolyWorks Distributors/Resellers
A new PolyWorks license includes a complete 1-year support/maintenance coverage,
with an option to renew yearly. The support/maintenance contract gives access to:
New Releases of PolyWorks
- Major releases
- Intermediate releases
- PolyWorks plug-ins
Live assistance from your PolyWorks Distributor/Reseller
Your PolyWorks distributor has highly trained application specialists dedicated to
providing technical support and training specifically oriented toward your specific
needs. Support is provided via telephone and email.
Visit the "
How to buy PolyWorks" section for more
information on your Distributor/Reseller.
Online help through InnovMetric's Technical Support Zone
The Technical Support Zone is a complete source of information providing
PolyWorks users with 24/7 access to:
- A New Releases section, offering the latest versions of PolyWorks.
- A Tutorial section, containing various video tutorials showing
how to use some of PolyWorks most noticeable tools.
- A Data Exchange section, offering the possibility of downloading
various datasets (point clouds) as well as the Beginner's Guides documents. This
section also offers the possibility of uploading data to InnovMetric.
- The PolyWorks Video Learning Center that offers task-oriented videos to help learn the basic capabilities of PolyWorks
- A FAQ section which answers to the most frequently-asked questions
of new PolyWorks Users.
- And more.
Offline help
- Reference Guide
This document contains a detailed description of all tools found in PolyWorks.
The Reference Guide is available in the "Help" item on the main menu of each PolyWorks
modules or contextually, by clicking on the question mark "?" located in the title
bar of any dialogue box or window.
- PolyWorks Learning Material
This collection of videos enables PolyWorks users to quickly acquire the basics,
view the key processes, and learn more on advanced applications. These documents
are packaged on the PolyWorks Video Learning Center DVD that is included in every
PolyWorks box. A Web interface allows easy navigation between learning tools such
as the Beginner's Guide, the Probing Learning Guide, and the "How To" videos.
How to activate your support/maintenance contract
If you wish to have access to InnovMetric's Technical Support Zone and to all other
support tools, you must have a valid PolyWorks support/maintenance contract. To
subscribe to the support/maintenance program or to renew your annual contract, please
contact your PolyWorks distributor/reseller.
