News
March 30, 2020

InnovMetric's Update on our Continued Business Operations During COVID-19

Your Trusted Partner

As the COVID-19 (coronavirus) pandemic continues to evolve globally, affecting our families, our businesses, and our communities, the 450 employees of the InnovMetric Group want to reassure you: we are here for you and we will continue to be.

The health, safety, and well-being of our employees, customers, and partners is InnovMetric’s top priority, and we are doing our part in ensuring the safety of our communities by following all the recommendations of governments and public health authorities worldwide.

To reduce the risk of spreading COVID-19, all of our employees are now working from home. With everyone equipped to work remotely, this shift has been operated relatively smoothly, and we continue to deliver the highest quality of products and services. For our staff whose work involves maintaining our facilities, we will continue to pay and support them, and they will devote this time at home to online professional development.

As we deal with this pandemic, the InnovMetric Group remains committed to your success, and our core values – professionalism, collaboration, synergy, partnership – continue to guide us. We are keeping our services up and running, and here’s how we’re handling the situation in all markets:

  • You can rely on our team of 150 highly skilled application specialists to continue to provide the best PolyWorks® technical support by email and telephone within regular business hours.
  • While classroom and onsite trainings are postponed until further notice, we offer virtual onboarding through live web sessions.
  • Product demonstrations, and related activities required to help you with your purchasing process, are performed through live web sessions.
  • PolyWorks software releases continue to be delivered at regular intervals.

We can only be successful if our customers are successful. Every idea we have, every decision we make, is validated by analyzing how positively they impact our customers.

As we go forward, we will keep you updated, and we always welcome your questions, ideas, and feedback.

Sincerely,

Marc Soucy, Ph. D.
President and Co-founder, InnovMetric