Our Technical Support Philosophy

A partner in your success

Industrial manufacturing organizations worldwide face a common challenge: They are expected to put new, high quality products into production rapidly and at a low cost. As your 3D metrology software partner, our mission is to maximize the benefits that 3D metrology can bring to your product-engineering cycle and manufacturing quality to help your organization meet its business objectives.

To achieve our mission, we have taken technical support to an unprecedented level on the market. In partnership with our network of software support partners, we deploy a technical support team that has vast experience in industrial metrology, product engineering, and product manufacturing. This team is composed of over 100 highly skilled application specialists who speak 20 different languages and who live in 19 countries. We have also implemented a customer support philosophy that goes beyond traditional software support: We take the time to understand your process, and we analyze your requirements before advising you about the optimal solution to resolve your measurement challenges. Our mission is only completed when your measurement task is successfully achieved.

The PolyWorks® support/maintenance package

To accompany our customers during their first year of use, we automatically include one year of support/maintenance with every purchase of a new PolyWorks® license. After the first year is completed, a support/maintenance contract can be purchased annually.

One year of support/maintenance includes:

  • New major PolyWorks® releases launched during the year
  • Monthly intermediate releases that include software enhancements, bug fixes, and plug-in updates
  • Assistance from our technical support team by e-mail and telephone
  • Access to the Technical Support Zone

If you have not been contacted by our sales team and wish to renew your annual support/maintenance contract, please send your request to renewals@innovmetric.com.