FAQ

Compatibility

To consult the list of 3D measurement hardware that interfaces with PolyWorks® solutions, please click here.

Click here to consult the CAD file formats supported by the PolyWorks|Inspector™ solution.

Click here to consult the CAD file formats supported by the PolyWorks|Modeler™ solution.

Support

Please contact us at renewals@innovmetric.com.

A new PolyWorks® license includes one year of support/maintenance. The support/maintenance package gives access to new major PolyWorks® releases, monthly intermediate releases (software enhancements, bug fixes, and plug-in updates), assistance from our technical support team by e-mail and telephone, and access to the Technical Support Zone.

Any individual user whose PolyWorks® license is under a valid support/maintenance contract has the right to access the TSZ. To enter the TSZ, you’ll need a corporate e-mail address and a password that you will choose. If your company has specified your e-mail address at purchasing time, you should be able to enter the TSZ right away. If you cannot currently access the TSZ or wish to give access to the TSZ to additional PolyWorks® users, please contact keys@innovmetric.com with your company name, dongle ID, and a list of contact names and their e-mail address.

Please note that the process to validate a support/maintenance contract may take a while. Try again in one hour; if you are still unable to access the Technical Support Zone, please contact us at: keys@innovmetric.com.

Training

Click here to consult the available training sessions.

For all training sessions, we send out a detailed confirmation e-mail that contains all the information on your training as well as how to get prepared for your training session.